Refund policy
At FloTaku, our goal is to bring anime fans drinkware they’re excited to use every day. We want you to love your purchase, and we’re committed to making things right when something isn’t as expected.
1. 30-Day Satisfaction Guarantee
We offer a 30-day return and exchange window beginning on the date your order is delivered.
If you’re not satisfied with your FloTaku purchase, you may request an eligible return for a refund or exchange within 30 days of delivery, subject to the conditions outlined below.
To qualify for a return due to a change of mind or personal preference, the product must be:
- Unused, clean, and in its original condition.
- Free from scratches, dents, stains, or other signs of use or damage.
- Returned with its original packaging and included accessories, including lids, straws, and other components, where applicable.
- Accompanied by proof of purchase or a valid FloTaku order number.
We reserve the right to inspect returned products before approving a refund or exchange.
For hygiene and product-quality reasons, we cannot accept ordinary change-of-mind returns of drinkware that has been used. If you have concerns after trying your product, please contact us so we can review your situation.
2. How to Request a Return or Exchange
To initiate a return or exchange, please contact us at support@flotaku.com within 30 days of delivery.
Please include:
- Your order number.
- The product you wish to return or exchange.
- Whether you prefer a refund or an exchange.
- A brief explanation of your request.
Our team will review your request and provide instructions if the return or exchange is approved.
Please do not send any items back before receiving return instructions from our team. Unauthorized returns may be delayed or refused.
3. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days for FloTaku to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.
Original shipping charges are non-refundable for ordinary change-of-mind returns, except where required by applicable law or where FloTaku determines otherwise.
4. Exchanges
If you would prefer a different FloTaku product, you may request an exchange within the 30-day return window.
Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss an alternative or an eligible refund with you.
For exchanges due to a change of mind or personal preference, the original product must meet the return eligibility requirements in Section 1.
5. Damaged, Defective, or Incorrect Orders
We want every FloTaku order to arrive in excellent condition.
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible at support@flotaku.com.
Please provide your order number, a description of the issue, and photographs or video when reasonably available to help us assess the problem.
Manufacturing defects reported within 90 days of delivery are handled under our 90-Day Manufacturing Defect Exchange Policy in Section 6. For damaged, incomplete, or incorrect orders, FloTaku will review the issue and provide an appropriate resolution. We will cover reasonable return shipping costs for approved claims arising from verified product defects or our fulfillment errors.
Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.
6. 90-Day Manufacturing Defect Exchange Policy
FloTaku offers exchanges for products with verified manufacturing defects reported within 90 days of delivery.
To request an exchange, contact support@flotaku.com with your order number, a description of the defect, and photos or video when reasonably available. Our team will review the issue and provide instructions for the next steps.
Approved claims may qualify for a replacement of the same product, subject to availability. If the same product is unavailable, we will discuss an appropriate alternative or other available remedy.
This policy does not cover damage caused by misuse, accidents, improper care, normal wear and tear, or unauthorized modifications. FloTaku will cover reasonable shipping costs associated with approved manufacturing-defect claims.
This policy supplements, and does not limit, any rights or remedies available under applicable consumer protection laws.
7. Non-Returnable Items and Exclusions
Unless an item is damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law, the following are not eligible for ordinary change-of-mind returns:
- Products that have been used or show signs of wear, damage, or misuse.
- Products returned without required components or accessories.
- Products damaged as a result of improper care, accidental damage, or misuse.
- Gift cards, where applicable.
Promotional products or items designated as final sale will be identified at the time of purchase. Final-sale designations do not exclude remedies required by applicable law.
8. Orders Purchased from Other Retailers
This policy applies to purchases made directly through the official FloTaku online store.
If you purchased a FloTaku product from an authorized retailer or distributor, please contact the original seller regarding its return and refund policy. This does not affect any applicable manufacturer warranty or consumer rights.
9. Contact Us
Questions about returns, exchanges, or refunds?
Please contact us at:
Email: support@flotaku.com
We appreciate your support of FloTaku and the anime community. Thank you for being part of our journey!